Privacy Policy

This Privacy Policy describes how agem66 ("we", "us", "our") collects, uses, stores, protects, and discloses personal information obtained from users ("you", "member") of the agem66 platform (agem66.cam). This Privacy Policy applies to the website, mobile-optimised site, and all related services offered by agem66.

By accessing or using the agem66 platform, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must immediately cease using the platform and, if applicable, request account closure.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern the overall use of the agem66 platform. Together, these documents constitute the entire agreement between you and agem66 regarding data privacy and platform use.

For the purposes of applicable data protection legislation, agem66 is the data controller responsible for the personal information you provide to us. This means we determine the purposes for which, and the manner in which, your personal data is processed.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, you may contact our Data Protection Officer at:

Email: [email protected]
Subject Line: Data Privacy Inquiry

agem66 collects personal data to provide, maintain, and improve our services, comply with legal obligations, and protect the security and integrity of the platform. The types of information we collect include:

3.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, email address, mobile phone number, residential address, and chosen username and password.
• Identity Verification (KYC) Documents: Government-issued photo ID (KTP, passport), proof of address (utility bill, bank statement), and proof of payment method ownership (bank account statement header).
• Payment Information: Bank account details (account holder name, bank name, account number), e-wallet identifiers (OVO, DANA, GoPay account names), and transaction history.
• Communication Records: Any communications you send to agem66 via email, live chat, or contact forms, including support tickets and feedback submissions.

3.2 Information Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and time zone setting.
• Usage Data: Pages visited, features used, time and date of visits, time spent on pages, clickstream data, referral source, and exit pages.
• Location Data: Approximate geographic location derived from IP address (country, region, city). We do not collect precise GPS coordinates.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, and similar tracking technologies used to enhance user experience and analyse platform usage (see Clause 10 for details).

3.3 Information from Third Parties

• Payment Processors: Transaction confirmation data from BCA, BRI, BNI, Mandiri, and e-wallet providers to verify deposits and process withdrawals.
• Identity Verification Services: Third-party KYC service providers may provide verification results to confirm the authenticity of submitted identity documents.
• Anti-Fraud Services: Data from fraud detection and prevention services to identify suspicious activity and protect platform integrity.

agem66 uses the personal data we collect for the following purposes:

Under applicable data protection laws, agem66 must have a lawful basis to process your personal data. We rely on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and agem66 (i.e., to provide gaming services, process transactions, and manage your account as described in our Terms & Conditions).
• Legal Obligation: Processing is necessary to comply with legal obligations, including anti-money laundering (AML) regulations, age verification requirements, tax reporting obligations, and responses to lawful requests from authorities.
• Legitimate Interests: Processing is necessary for agem66's legitimate business interests, such as fraud prevention, platform security, customer support, analytics, and improvement of our services. These interests are balanced against your privacy rights.
• Consent: Where we process personal data for marketing purposes or use non-essential cookies, we do so based on your explicit consent, which you may withdraw at any time.

agem66 does not sell, rent, or trade your personal data to third parties for marketing purposes. However, we may share your personal data with the following categories of recipients in limited circumstances:

• Payment Service Providers: Banks (BCA, BRI, BNI, Mandiri, etc.) and e-wallet providers (OVO, DANA, GoPay, etc.) to process deposits and withdrawals. These providers have access only to the information necessary to complete transactions.
• Identity Verification Services: Third-party KYC and document verification providers to authenticate submitted identity documents and detect fraudulent documents.
• Fraud Prevention & Security Services: Anti-fraud, anti-money laundering, and cybersecurity service providers to identify suspicious activity and protect platform integrity.
• Game Providers: Third-party game studios (Pragmatic Play, Evolution Gaming, etc.) receive pseudonymised or anonymised data to deliver game content and track game sessions. They do not receive personally identifiable information beyond what is required for game functionality.
• Cloud Infrastructure Providers: Hosting and cloud storage providers that store encrypted copies of our databases and backups. These providers operate under strict data processing agreements and do not have access to unencrypted data.
• Legal & Regulatory Authorities: Courts, law enforcement agencies, tax authorities, or regulatory bodies when we are legally required to disclose information in response to a valid court order, subpoena, or official request.
• Professional Advisors: Lawyers, accountants, auditors, and consultants who assist us with legal, financial, and regulatory compliance matters, subject to strict confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal data may be transferred to the acquiring entity or successor, subject to the same privacy protections set out in this Privacy Policy.

All third parties with whom we share personal data are contractually obligated to maintain the confidentiality and security of your data and to use it only for the specific purposes for which it was disclosed. agem66 conducts regular audits of third-party data processors to ensure compliance with data protection standards.

agem66 employs industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS) 1.3, the same encryption standard used by banks and financial institutions.
• Encrypted Data Storage: Personal data stored in our databases is encrypted at rest using AES-256 encryption. Encryption keys are managed using hardware security modules (HSMs).
• Access Controls: Personal data is accessible only to authorised personnel who require it to perform their job functions. Access is granted on a need-to-know basis and is logged and monitored.
• Multi-Factor Authentication (MFA): All agem66 staff with access to sensitive systems are required to use multi-factor authentication.
• Regular Security Audits: agem66 conducts annual third-party security audits and penetration testing to identify and remediate vulnerabilities.
• Firewall & Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems that monitor for suspicious activity 24/7.
• Secure Password Storage: Member passwords are hashed using bcrypt with a high cost factor, making them computationally infeasible to reverse even in the event of a database breach.
• Data Loss Prevention: Automated backups are performed daily and stored in geographically distributed data centres to ensure business continuity and data recovery in case of system failure.

While agem66 implements robust security measures, no system is entirely immune to security breaches. In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities as required by law, and take immediate steps to mitigate the impact and prevent future incidents.

agem66 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our data retention policy is as follows:

• Active Accounts: Personal data associated with active accounts is retained for the duration of the account's lifetime and for a period of up to 7 years after account closure to comply with anti-money laundering (AML) and tax reporting obligations.
• Transaction Records: Deposit and withdrawal records, bet history, and financial transactions are retained for a minimum of 7 years to comply with financial record-keeping regulations.
• KYC Documents: Identity verification documents are retained for 7 years after account closure or the last transaction, whichever is later, in accordance with AML regulations.
• Marketing Communication Consent: Records of marketing opt-ins and opt-outs are retained indefinitely to honour your preferences and comply with anti-spam regulations.
• Support Communications: Customer support tickets, emails, and chat transcripts are retained for 3 years for quality assurance, dispute resolution, and training purposes.
• Technical Logs: Server logs, IP addresses, and session data are retained for 90 days for security monitoring and troubleshooting purposes, after which they are automatically deleted.
• Inactive Accounts: If an account remains inactive (no login or transaction activity) for 12 consecutive months, we may archive the account and restrict access. Personal data in archived accounts is anonymised or deleted after the legal retention period expires.

Once the retention period expires, personal data is either permanently deleted from our systems or anonymised in a way that makes re-identification impossible. Anonymised data may be retained indefinitely for statistical analysis and business intelligence purposes.

Under applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.
• Right to Rectification: If you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent (where consent was the legal basis for processing). Note that we may be required to retain certain data for legal or regulatory reasons.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes. If you object to marketing, we will cease sending promotional communications immediately.
• Right to Withdraw Consent: Where we process your personal data based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.
• Right to Lodge a Complaint: If you believe agem66 has violated your privacy rights, you have the right to lodge a complaint with a supervisory data protection authority in your jurisdiction.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request". We will respond to your request within 30 days. To protect your privacy, we may ask you to verify your identity before processing your request.

agem66 uses cookies and similar tracking technologies to enhance user experience, analyse platform usage, and deliver personalised content. A cookie is a small text file stored on your device that allows us to recognise you on subsequent visits.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function correctly. These cookies enable core functionality such as account authentication, session management, and security features. They cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use the platform, such as which pages are visited most often and whether users encounter error messages. This data helps us improve platform performance.
• Functionality Cookies: Remember your preferences (such as language settings and display options) to provide a more personalised experience.
• Analytics Cookies: Used to analyse user behaviour, traffic sources, and conversion rates. We may use third-party analytics services such as Google Analytics to collect this data.

Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or to alert you when a cookie is being sent. Note that disabling cookies may affect the functionality of the agem66 platform and prevent you from accessing certain features.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

The agem66 platform may contain links to third-party websites, payment processors, or game providers. agem66 is not responsible for the privacy practices or content of these third-party services. We encourage you to review the privacy policies of any third-party service you interact with.

When you make a deposit or withdrawal via a third-party payment provider (such as BCA, BRI, OVO, or DANA), you will be redirected to that provider's website or app. Your interaction with that provider is governed by their own terms of service and privacy policy, not by agem66's Privacy Policy.

agem66 conducts due diligence on all third-party service providers to ensure they maintain adequate data protection standards, but we cannot control or be held responsible for their data handling practices.

agem66 primarily stores personal data within secure data centres located in jurisdictions with strong data protection laws. However, some of our service providers (such as cloud hosting providers and game studios) may be located outside of Indonesia.

When personal data is transferred internationally, we ensure that appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by data protection authorities
• Binding Corporate Rules (BCRs) where applicable
• Adequacy decisions recognising equivalent data protection standards in the destination country

By using the agem66 platform, you consent to the transfer of your personal data to jurisdictions outside of Indonesia where necessary to provide our services, subject to the safeguards described above.

agem66 is an adult-only platform intended for individuals aged 21 years or older. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected personal data from a person under the age of 21, we will immediately delete that data and close the associated account.

If you believe that a minor has registered on agem66 or that we have inadvertently collected personal data from a minor, please contact us immediately at [email protected]. We take the protection of minors extremely seriously and will investigate and take appropriate action.

Parents and guardians are encouraged to monitor their children's internet usage and to use parental control software to prevent minors from accessing gambling websites.

agem66 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. The date of the most recent revision is displayed at the top of this document.

Material changes to this Privacy Policy will be communicated to members via email and via a prominent notice on the platform homepage. Continued use of the agem66 platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how agem66 handles your personal data, please contact our Data Protection Officer:

Email: [email protected]
Subject Line: Privacy Policy Inquiry
Response Time: We aim to respond to all privacy-related inquiries within 48 hours.

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We will cooperate fully with any regulatory investigation.